More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us at firstname.lastname@example.org and we’ll make it right!
Also please be informed that placing an order means that you accept all the terms mentioned below.
CANCELLATION & MODIFICATION
If you change your mind about your purchase, please sending us an email to email@example.com, provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within the date of purchase. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that:
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
REPLACEMENT OR RETURN
Because our products are custom printed and unique, therefore we only accept return and replace your order if an item you received has a major problem.
Within 30 days from receiving orders, you have to request or notify us about return or replacement the order because of below major reasons:
Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
Please Contact Our Customer Support Team to start the complaint process. You should include the following information for better support:
If you request a refund (which is highly unlikely because you will love our products), please send the item back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable)
For orders shipped to the wrong address due to a customer inputting the incorrect address:
- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be destroyed right after they come back to the manufacture's warehouse)
- Please be noted that replacements for these cases will not be free of charge so please be extremely careful when entering your shipping address.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Pawfect House and if you have any questions, please don't hesitate to contact us via firstname.lastname@example.org